PROCESSING TIME
All orders are processed within 5 business days or sooner depending on the volume of orders.SoulSpeak Threads processes all orders using the United States Postal Service USPS & UPS. Priority/Free Shipping orders are processed within 5 business days from the date of purchase. Orders placed on the weekends, holidays will be processed the next business day.

ADDRESS VERIFICATION
Due to cardholder security, all orders must be shipped to the credit card billing address, we do not ship to alternate addresses (examples include: gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.


PRIORITY & FREE SHIPPING* PROCESSING TAKES 7-10 BUSINESS DAYS.
If ordering within the continental U.S, your order should be received within 7 to 10 business days. Once your order has left our store, we will then send out an email to you with your tracking information. Please allow 24 hours after the item has left, to track your package online with USPS.


AFO/FPO
Yes, we do ship to APO/FPO addresses. Typically your items will arrive 8-15 business days after processing.

UNVERIFIABLE ADDRESSES
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.

DEFECTIVE MERCHANDISE
Upon receipt, please inspect your order immediately. If you believe you have received defective merchandise, you must contact us within 3 days at Hello@soulspeakthreads.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it or worn it. We inspect every single item that comes through our warehouse to try to avoid such issues as much as possible.

REFUSED PACKAGES
If your package is refused or returned from USPS, you're responsible for the shipping cost to re-ship the package. SoulSpeak Threads does not issue refunds nor reimburses shipping fees.

LOST PACKAGES
SoulSpeak Threads is not responsible for lost or damaged packages due to USPS/UPS errors. SoulSpeak Threads does not issue refunds or replacements.